HEADPIECE TRY-ON PROGRAM
WHO IS THIS PROGRAM FOR:
(The 1.00 will be refunded💕)
Try-On program is for clients that would like to purchase three or more tiaras, crowns or headpieces, try them on and return the pieces that they don’t decide to keep.
HOW DOES THE TRY-ON PROGRAM WORK:
Three or more tiaras, crowns or headpieces, must be purchased at the same time.
The headpieces ordered will be processed within their usual production time frames as noted in each individual product listing and will be all shipped together in one shipment to client.
The headpieces being returned MUST be dropped back at the Post with the enclosed return shipping label within 5 Calendar days of delivery.
If this timeframe is exceeded, the pieces are no longer eligible for return for a refund in the try on program, and will only be allowable for return to store credit within 14 days of delivery, as our regular return process states.
ARE THERE ANY ITEMS EXCLUDED FROM THE TRY-ON PROGRAM?:
Yes.
Any Non-Headpiece or Tiara, such as Veils, Jewelry, Gloves, Stationery Items, Bespoke or any tiaras that have special order crystal color accent and pearling added to them are excluded from this program, as they are made just for you.
Any Clearance, Archival Clearance or Sale Collection or Price Markdown items are also ineligible for this program.
HOW DO I REPACK THE ITEMS AND SEND THEM BACK?:
Please repack the pieces carefully, in all of the original packaging with all original undamaged tags attached.
Items that arrive back, worn, damaged, or have any removed tags are not eligible for return and will be shipped back to client.
Place the return shipping label on the box and drop at the Post.
HOW DO INTERNATIONAL RETURNS WORK?:
International clients will be responsible for providing their own return shipping label. Any International customs or duties fees that were collected by the carrier (UPS, DHL, Post, etc.) at time of delivery for payment to buyer’s country are not refundable by EDEN LUXE Bridal, and buyer will need to reach out to their country’s customs department to find out the process to obtain a refund for duties paid on returned goods if allowable in that country.
OK, I’VE SHIPPED THE ITEMS BACK, NOW WHAT?
Once the items are returned back to us, they will be inspected, and as long as they are in the same condition they left here in - the refund will be processed within 7-10 business days.
HOW DOES THE REFUND WORK?:
The amount of the refund will be the price paid for the items minus the original shipping paid by client, and a deduction of a 40% restocking fee of the price of the item(s) returned to cover our production and return shipping and handling costs.
We will also return the $1.00 that our store platform requires to have on a listing for it to be added to cart and purchased - which serves as your agreement to the terms and conditions of our Try-On Program. (We know that’s weird - but can’t do anything about that.)
PERFECT! I LOVE THIS IDEA!! HOW DO I MAKE MY PIECES ELIGIBLE FOR THIS PROGRAM?:
This listing MUST be added to the cart with the items client would like to include in the Try-On program, indicating your full understanding and agreement with all terms of this program.
If this listing is not added to cart at time of check out with the items to be tried on, the items are only eligible for return via the terms of our regular return process, without exception.
