This is my 2nd Bespoke item I have ordered from Heather at Eden Luxe Bridal and my 4th item in total. I came upon Heather and her services when searching for my Grand daughters upcoming wedding. The more I looked, the more I wanted! She was quick to respond and so willing to listen to "all my details"! To read about her care of "packaging and delivery" is one thing, but to experience it, is oh my gosh unbelievable! How can a "plain-ole" cardboard shipping box be so different on the inside! As I had opened others from Heather, the BESPOKE BLACK ROYAL CATHEDRAL BRIDAL VEIL VICTORIA was one I wanted my Grand daughter to have the experience! Which she did on the day of her first dress alteration. The familiar sturdy, firm, white box. Detailed with the wide, light blue perfectly tied ribbon. (Try as I may, I can never get it to look that way again) Opened to the carefully folded, tucked away beneath layers of carefully placed and packed tissue paper the most perfectly designed custom veil. Exact as we were hoping for. 150" long, light and flowy. The alteration lady was stunned. "Wow, what a match"! The U shape at bottom conforms perfectly to the dressline. How did they know..... (its all that detail Heather listened to). Being custom, we actually received it before we expected. Heather kept me posted as to progress, shipping info and tracking numbers! Her styling advice has not been disappointing. We can't wait to receive the BESPOKE HIDDEN HARRY POTTER BLACK FRESHWATER PEARL SERENA BRIDAL TIARA!